Job Responsibilities: Resolve all customer queries and request received via voice, email and any other digital platforms efficiently and within agreed Perform Service Standards. Execute First Contact Resolution service approach with every customer interaction Ensure all communications with customers are professional, accurate and via the approved business platforms Accurately record and document all customer interaction on the relevant operating systems Ensure escalations to the relevant areas are done timeously and customer are kept updated on progress. Achieve KPIs are achieved according to the Service Standards. Ensure an easy, simple and accessible customer experience through educating customers on alternative self-service options available. Ensure expert knowledge of all product features and Standard Operating procedures and processes are relevant and up to date. Manage own development to increase own competencies. Job Requirements: National Senior Certificate (Grade 12) (Essential) 1 to 3 Years telephony customer service environment within a retail banking environment Knowledge of basic calculations within a banking environment Competencies required: Passion for customer service Excellent communication and listening skills High energy levels and a sense of urgency Impact within a team environment (dynamic, articulate) Emotional maturity Job Details: Company: Old Mutual Vacancy Type: Full Time Job Location: Pretoria Application Deadline: N/A Apply Here jobstrivia.net
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