Night Shift Jobs in Cardiff (Novotel) – Hotel multitask team member

Job Description:

On this part time position it is required minimum 1year+ of experience in hospitality. Shift hours: Morning (7am to 3pm), Late (3pm to 11pm) & Night shift (11pm to 7am). Hourly rate for early & late shift is £10.19 and night shift is £10.61.

Job Responsibilities:

• Ensures that administrative procedures never take priority over guest relations
• Handles phone calls and reservations
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Has an impeccable attitude which conveys the image of the brand and hotel
• Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Helps encourage customer loyalty by building friendly, personalized relationships
• Welcomes guests as soon as they arrive with great care and attention
• Anticipates guests’ needs and takes them into consideration
• Respects the procedures concerning invoicing and cash operations

Job Requirements:

• Good interpersonal skills, guest oriented and service minded
• Vocational qualification or diploma in hospitality – food & beverage and/or any initial training
• Fluent in the local language; business English
• Team spirit
• Sales oriented
• Good presentation and confident speaking skills
• Good listening skills and ability to anticipate
• Dynamic
• Good knowledge of Windows
• Work Experience 1years+ on reception or restaurant/bar role

Job Details:

Company: Novotel Hotels

Vacancy Type: Full Time

Job Location: Cardiff, Wales, UK

Application Deadline: N/A

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