MTN Group Careers – E-Commerce General Manager

Job Description:

The General Manager: E-Commerce is responsible for defining, managing and executing the strategy (product, operating model, acquisition, engagement, retention, experience) for MTN Group to expend its scope of business and services within the E&M-commerce space through the development, deployment and management of disruptive and mass market E&M-commerce solutions and products.

Job Responsibilities:

• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Resolve and provide guidance to escalations that have impact on critical path of service delivery
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
• Ensure delivery of revenue and growth targets
• Coach and mentor direct reports to ensure staff motivation is high
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Recruit and build a world class E-Commerce team
• Define the overall E-Commerce strategy and business planning for the team
• Manage team (including recruitment, on boarding, attrition)
• Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
• Ensure the effective management of diversity among personnel in the division
• Develop and manage project initiative budgets in line with business objectives
• Ensure the effective execution of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks, implementing to OpCos
• Ensure adequate succession planning & that succession plans are achieved
• Oversee business planning, forecasting and reforecasting
• Identify staff training and development needs and implement necessary actions
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers
• Provide guidance and leadership ensuring future focus and current efficiency
• Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Provide input into the Payments & E-Commerce strategy in line with the overarching business goals, ensuring that Finco maintains and improves its leadership positioning
• Ensure open communication channels with staff and implement change management interventions where necessary
• Report on a periodic basis to the Payments & E-Commerce Executive relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Sign off approval on new initiatives
• Monitor performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices
• Responsible to drive revenue, this is one of the core revenue generators for the business

Job Requirements:

• Understanding of FinTech, banking, microfinance and payment businesses
• Strong experience in product/project management
• MBA or Masters (advantageous)
• Experience in Product Development & Management in payments and e-commerce digital platforms within Fintech, Financial Services, Banking industry
• Product Solution & Value Proposition
• Partnerships
• A minimum of 4 years’ experience at a Senior position in service/product development and payments and e-commerce digital platform management within a FinServ/FinTech environment
• Deep understanding of eCommerce as a business, which includes strengths or experience in: marketing, sales, product marketing, brand marketing, SEM, social advertising, remarketing, reactivation, email marketing, store curation, campaign management, customer service
• Payment, E-Commerce and digital platforms
• Proven track record of managing and execution of full life-cycle digital projects
• Product Development & Management
• eCommerce technical knowledge (payments systems, customer service ticketing systems, chat plug-ins, transactional data models, SEO, on-site search, web analytics implementation etc
• Minimum 10 years of post-qualification work experience with a Global Brand
• Minimum of 4-year tertiary degree in Information Technology, Business Management, Marketing, Engineering or related field

Job Details:

Company: MTN

Vacancy Type:  Full Time

Job Location: Johannesburg

Application Deadline: N/A

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