Lenmed Careers – Support Technician

Job Description:

The BT support Technician will provide IT end-user support on various components within IT environment, including but not limited to: hardware support, software support and network support.
Being the first point of contact for clients, the incumbent will be expected to maintain professionalism and aid with a sense of urgency, regardless of the level of incident.

Job Responsibilities:

• First line technical support on all business applications
• First Line Printer Support
• First line Network Support
• First line Telephonic Support
• First line support to Desktop Users
• Preventative Maintenance on Printers, Desktops and Data Cabinets
• Managing escalations with L2 support and third-party vendors
• Adhere to departmental policies and procedures
• Flexibility of working hours
• Ability to travel within and across regions to provide support

Job Requirements:

• Grade 12 / Senior Certificate
• MCSA or equivalent (A+, N+)
• Advanced Windows troubleshooting experiences
• 5 Years experiences in a junior support role
• Collaborative Team-work approach
• Ability to work independently
• Customer service skills
• Computer literacy
• Must have own transportation and a valid driver’s license.

Job Details:

Company: Lenmed

Vacancy Type:  Full Time

Job Location: Roodepoort

Application Deadline: N/A

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