KFC Vacancies – Shift Supervisor

Job Description:

Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

Job Responsibilities:

• Assist the Restaurant General Manager (RGM) in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
• Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.
• Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives

Job Requirements:

• Excellent command of the English language
• Strong communication skills
• Strong numeracy skills
• Basic understanding of financial information
• Intermediate MS Office skills (Teams, Excel, Word)
• Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.
• Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks
• The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
• Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
• To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team
• Capacity to appreciate people’s development needs
• The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coo-ordination of tasks and duties of individuals and groups.
• To plan, prioritise and systemise the action in line with required resources.
• The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
• Grade 12 or equivalent qualification
• Supervisory level experience – minimum of 2 years; fast food industry will be an advantage
• Must be able to work shifts, public holidays and weekends due to the nature of the industry
• Reliable, honest and hardworking and MUST have contactable references
• Valid South African ID
• Must be contactable 24/7 by means of a reliable cell phone
• No criminal record

Job Details:

Company: KFC

Vacancy Type:  Full Time

Job Location: Blouberg

Application Deadline: N/A

Apply Here

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