Job Description Educate and encourage customers to use digital mediums for their banking transactions/ needs Engage with and enhance customer relationships Ensure knowledge of regulatory policies is kept up-to-date Maintain high levels of product knowledge to help customer conversations Job Requirements IRDA Certification AMFI Certification Graduate/ MBA Finance degree essential Jobs Responsibilities Continuous engagement with portfolio customers and documentation of interaction Ensure the right customer is raced to the right portfolio Maintain record of complaints and ensure their resolution Resolve customer queries with accuracy Monitor account balances and closures Understand profile of customers and cross-sell relevant products and services Promote Digital Banking services Handle calls according to defined standards Ensure regular interaction with your customers and pro-actively assess customer needs Manage the attrition rate of customers Job Details Company: HDFC Bank Vacancy Type: Full-time Job Functions: Banking Job Location: India Application Deadline: N/A APPLY HERE
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