Friday , December 8 2023

Cyber Security Jobs in Raleigh (Gilead Sciences) – GxP Platform Operation Manager

Website Gilead Sciences

Job Description:

Gilead Enterprise Data and AI Platform team is looking for a GxP Platform Operation Manager to lead the qualification, commissioning, operation, and sustainment activities of an GxP qualified Enterprise Data & AI Platform and its associated services.

The GxP Platform Operations Manager leads the GxP qualification activities for our Enterprise Data & AI Platform as well as supervises vendor partners to handle support cases and incidents, following well documented runbooks to achieve target service levels. The Platform Operations Manager has a secondary role to work with other Platform development teams within to design, develop and migrate appropriate activities into the operation portfolio to achieve expense and/or service level (e.g. 24×7 response) targets.

Job Responsibilities:

  • Lead and supervise day to day operation and sustainment tasks and functions, including incident and change management.
  • Ability to extract and review data that reflects team performance against KPIs.
  • Drive continuous improvement of existing GxP systems and processes.
  • Ensure successful and smooth transition from the project phase to the operational phase.
  • All other projects and duties as required or assigned
  • Facilitate issues and escalations between Platform adopters and related teams to drive resolution and achieve SLAs, customer satisfaction
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
  • Assure maintenance and adequate lifecycle management of the GxP systems under their responsibility.
  • Serve as a direct escalation resource for the Platform adopters needing additional resources or urgent attention.
  • Accountable to SLAs and quality standards, including regular support reviews to identify trends and areas for improvement.
  • Ensure successful qualification of all GxP systems in the Enterprise Data & AI Platform ecosystem.
  • Be the system owner for some GxP systems.
  • Mentor team members by giving/receiving actionable feedback.

Job Requirements:

  • Knowledge of data management systems and big data solutions
  • Established project management skills
  • Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders
  • Experience in a supervisory role on an integration development team
  • Bachelor’s degree in Computer Engineering/Science, a related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Knowledge of GxP (Good Clinical/Manufacturing/Documentation practices)
  • 8+ years of industry experience, 5+ technical leadership and system integration experience
  • Excellent communication skills in English, both written and verbal.
  • Experience in operational management and sustainment of enterprise platforms and applications.
  • Experience in writing GxP process documentation, SOPs, and training.
  • Hand-on experience in Building and Qualification of the new systems in the GxP environment.
  • Knowledge of cloud infrastructure, connectivity, data integrity and cyber security.
  • Familiarity with public cloud computing services (AWS preferred)

Job Details:

Company: Gilead Sciences

Vacancy Type:  Full Time

Job Location: Raleigh, NC, US

Application Deadline: N/A

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