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Website Clicks Group
Job Description:
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Responsibilities:
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To timeously and efficiently resolve all customer queries in line with the Company’s policies.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
Job Requirements:
- Planning and organising skills
- Results and target driven
- Sound managerial skills
- Knowledge of customer service excellence
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of labour legislation and IR practices
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of competency based interviewing
- Understanding and application of financial management principles
- Problem-solving skills
Job Details:
Company: Clicks Group
Vacancy Type: Full Time
Job Location: Gauteng, SA
Application Deadline: N/A
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