Asos Jobs – Insights Analyst

Job Description:

Our Customer Care vision is to deliver a frictionless service proposition, whereby through locally relevant, digital first interactions, we deliver truly value-led experiences. The quality of our Customer Care and the after-care experience is core to our brand proposition. This is underpinned by our Customer Experience Principles which are fundamental to our transformational journey. Our principles guide us in what our “fashion-loving twenty-somethings” care about the most when it comes to help and support and are embedded in everything that we do.

Job Responsibilities:

• Working and collaborating with multiple teams in Customer Care and beyond to deliver successful business changes.
• Staying up to date with industry and domain expertise to continually develop the capabilities of the I&A function.
• Ensuring that all projects that the insights function are engaged in are documented and planned with reasonable timescales.
• Adding value to projects by proactively engaging and assisting through the imposition of empirical methodologies.
• Ensuring projects are delivered on time and to budget, pulling on both Waterfall and Agile project practices.
• Producing end to end delivery plans that ensure operational rollouts and service transition are managed effectively.
• Managing senior business stakeholders and building relationships with sponsors to facilitate a partnership approach and to encourage open communications.
• Strong analytical hard-skills such as SQL, data-visualisation, Python, PowerBI and statistics.
• Technical degree or equivalent industry experience as an individual contributor in the analytics space.
• Strong communication and stakeholder management skills with experience in Agile environments.
• Experience in delivering digital contact centre capabilities such as automation, AI and chatbots.
• Experience in working closely with senior stakeholders to manage change and ensure communication and expectations are clear at all times.
• Excellent communication skills, with the ability to engage and influence stakeholders across all levels and functions, internally and externally.

Job Requirements:

• Strong analytical hard-skills such as SQL, data-visualisation, Python, PowerBI and statistics.
• Technical degree or equivalent industry experience as an individual contributor in the analytics space.
• Strong communication and stakeholder management skills with experience in Agile environments.
• Experience in delivering digital contact centre capabilities such as automation, AI and chatbots.
• Experience in working closely with senior stakeholders to manage change and ensure communication and expectations are clear at all times.
• Excellent communication skills, with the ability to engage and influence stakeholders across all levels and functions, internally and externally.

Job Details:

Company: Asos

Vacancy Type:  Full Time

Job Location: Watford, England

Application Deadline: N/A

Apply Here

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