Amazon Vacancies Customer Service – Associate

Job Responsibilities:

• Moderate all customer reviews and respond to email queries
• Meets or exceeds quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanor and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Proactively communicates system and process issues, and customer feedback trends to management
• Exceeds customer expectations by going above and beyond all other duties as assigned.

Job Requirements:

• Must be fluent in German (Speak,Read and write). A basic understanding of English will be required.
• Matric or equivalent
• 1+ year of relevant customer service experience
• Internet navigation and troubleshooting Skills
• Proficiency in Microsoft Outlook and MS Office applications
• Excellent communication skills (spoken and written)
• Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa
• Some college degree preferred
• 1+ year of relevant phone or email customer service experience
• Ability to multi-task with phone and computer skills
• Experience working in a customer service or call center preferred
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as an effective team member

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

Apply Here

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