Amazon Job Vacancies – Customer Support Specialist

Job Description:

Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people.

Job Responsibilities:

• Maintain and improve a knowledge base with unique vendor requests and their solutions
• Work on developing canned responses for common questions
• Reprocess stuck books through the system
• Route issues and bugs that need engineering expertise to the development teams
  Process and Respond to emails received from publishers in English and Dutch
• Respond to queries sent to the KDP forums
• Work with operations manager in documenting process flows
• Investigate payment concerns brought up by customers
• Route legitimate payment concerns to Accounts Payable
• Remove content as they are identified by the QA team
• Notify vendors that their content has been removed

Job Requirements:

• Experience in a technical support process, especially for web enabled software products or services is highly preferred
• Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
• Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Excellent written and verbal communication skills.
• Additional computer skills certifications in web technologies are preferable.
• Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
• Demonstrated experience of 1-5 years in a front line internal and external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
• Fluent in Dutch and English
• Basic familiarity with web technologies and html is highly desirable
• Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
• Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
• Graduate degree in any field. Additional computer skills certifications in web technologies are preferable.
• Experience in a technical support process, especially for web enabled software products or services is highly preferred
• Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
• Basic familiarity with web technologies and html is highly desirable
• Must be fluent in Dutch and English in written and verbal communication
• Must be eligible to currently live and work in SA

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

Apply Here

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