Altron Automation Jobs – Support Technician

Job Description:

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Job Responsibilities:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship.
• Be productive based on the calls allocated to them.
• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
• Maintain and manage sufficient boot stock.
• Complete administration within time frames as per policies.
• Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
• Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
• Complete own training and development objectives as per agreed timelines in the personal development plan.
• Ensure that all policies and procedures are followed according to the company requirement.

Job Requirements:

• Own vehicle and valid drivers license is essential
• Must have Matric or other equivalent qualification
• S4 or N6 Electrical Engineering Certificate
• A + and N + Qualification
  +2 years’ experience in maintaining equipment in an IT environment
• 2 – 3 years ATM experience
• 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantageous
• Computer literate in relevant operating system
• Mechanical skills
• Electronic skills
• Soldering skills
• Faultfinding techniques
• MS Office
• Communication
• Perseverance
• Attention to detail
• Dedication to Customers
• Flexibility
• Self-Development
• Integrity
• Problem Analysis
• Output orientate

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Port Elizabeth

Application Deadline: N/A

Apply Here

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