Saturday , September 23 2023

Altron Careers Cape Town – Junior Application Support Engineer

Website Altron

Job Responsibilities:

  • Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, testing and liaison with stakeholders regarding delivery of fixes.
  • Provide specialised investigation and analysis to ensure data integrity of the provisioning applications and billing systems.
  • Assisting with coordinating and recreating of production issues on testing and QA environments
  • Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse data
  • Understanding client’s business processes, procedures and requirements
  • Advise and assist with the making of configuration amendments to the client systems using Linux and Oracle
  • Advise and assist with solutions for temporary workarounds
  • Verification and deployment of software release items for production implementation
  • Answering customer and internal technical system related queries
  • Review and improve operational requirements relating to the system’s business processes
  • Advise and train analyst/support teams with system investigations and support processes
  • Familiarize and advise on the technical support requirements for major events
  • Perform the above on a shift basis
  • Participate in the support team standby schedule
  • Change Management
  • Ensure all incidents and support requests are addressed within the set SLA and OLA levels
  • Assist with Month End activities and reporting

Job Requirements:

  • Certified AWS Cloud practitioner
  • Experience with testing and deploying within a Cloud environment
  • Big Data exposure
  • Use of Automation tools
  • Able to work as a DevOps Engineer
  • Communication skills – good management and technical written and verbal skills essential
  • Strong investigation and data analysis skills
  • Ability to solve medium to complex problems
  • Balanced individual and team player capacity
  • Ability to interact with management, development and support teams
  • Ability to take ownership of problems
  • IT National diploma – preferred
  • 1 to 2 years relevant experience
  • Linux and Oracle experience
  • National Certificate Level 4 (N4) / Grade 12 (Required)

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

Apply Here