Alexander Forbes Vacancies Cape Town – Financial Advisor Assistant

Job Description:

To deliver exceptional Administration Support to Financial Advisers, in their goal to secure new Clients and service an existing Client base. To cultivate great Client relationships and deliver great Client service

Job Responsibilities:

• Prepare New business pack, which include: Mandate, LOA, FAIS disclosure, RPQ, Will application and a ny documents relevant to the meeting.
• CRM review list monthly in advance and discuss same with Financial Advisor (where applicable)
• Set up review meeting with Client and invite report writer on calendar (where applicable)
• Ensure that the Client receives an LOA to sign immediately when meeting is set up.
• Change annual review status to pending,
• Confirm review meeting with Client one week before the date.  Check our database to see if the Client is fully FICA/FAIS compliant. If not, print off necessary, FAIS docs for the file for the meeting; and advise the Client to bring in New FICA if necessary
• Ensure that the report writer receives a copy of the signed LOA (where applicable). 
• Scan the signed report and attach to CRM
• Print and bind report and hand original to Advisor
• Scan minutes after the meeting and any new FICA or FAIS docs and attach to CRM. 
• Mark retail annual review as complete, selecting correct type e.g. face to face review (where applicable). 
• Check that new retail annual review is triggered for the next meeting (where applicable). NB! where client has a Living Annuity, review should be set up two months prior to income review date.
• Static detail changes to be updated on Interface at all times to ensure data integrity is maintained. Ensure instruction submitted to relevant service provider. 
• Submit all transactions for processing e.g. Switches, New business, Policy surrenders, Living Annuity income review etc. timeously
• Client handovers /recoding
• Attend to all email and phone call Client queries / requests.
• Update all systems: New Business Monitor- (update new business from pending to submitted, ensure that the date is changed to date business was issued.
• CRM – Clear precise notes / instruction, on task to be actioned
• Interface – Accurate loading of New, Business on Interface, including fees.
• Faxing, photocopying, printing, binding, scanning
• Attend to all incoming calls and emails
• Answer buddy’s call when away from their desk 
• Filing, 
• Assist/support other Advisors in the absence of their assistant
• Assist with identified projects to support business efficiencies.

Job Requirements:

• Matric
• Relevant university qualification

Job Details:

Company: Alexander Forbes

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

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