African Bank Careers – Dialler Administrator

Job Description:

To manage and administer the dialler and telephony systems within the call centre to optimize call campaigns and Agent productivity

Job Responsibilities:

• Deciding & Initiating Action
• Planning & organisational skills
• Coping with pressures & setbacks
• Working with people
• Meeting & Exceeding Customer Needs
• Delivering Results and Meeting Customer Expectations
• Persuading & Influencing
• Analysing
• Presenting and Communicating Information
• Adapting & Responding to Change

Job Requirements:

• Telephony monitoring skills
• Monitoring of Systems
• MS Office (Advanced Excel)
• SQL
• Knowedge and understanding of Call Centre systems
• MS Office
• Record keeping skills

Qualification & Experience:

• 1 year working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems
• Grade 12

Job Details:

Company: African Bank Limited

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

Apply Here

jobstrivia.net