WHSmith Jobs in Coventry – Store Leader

Website WHSmith

Job Description:

Our Store teams are the heartbeat of WHSmith so we’re looking for an engaging, driven, articulate Store Leader in our Coventry High Street Store to deliver operational and customer service excellence day in, day out! You will lead, energise and motivate your team to delivery excellent store standards and performance to support the Cluster Manager in the delivery of the trading plan.

Job Responsibilities:

  • Ensure your team members are supported, set clear and measurable targets, performance expectations and objectives, and review regularly
  • Use the scorecard proactively to manage performance and target priorities and actions
  • Ensure the store is clean, tidy, priced & full and that colleagues are available at the right times to serve customers
  • Ensures legal, health and safety and legislative requirements are met within the store
  • Review the trading plan with your Cluster Manager and set and agree key actions that are reviewed on each visit
  • You will lead and engage your teams to deliver excellent standards and results in line with the Trading plan.
  • Recognise and celebrate team members for a job well done
  • Work with Head Office to ensure awareness of local environment to maximise local opportunities
  • Ensure training around product knowledge is kept up to date so you can develop experts who are focused to sell at the right times
  • Adhere to the Corporate Trading plan and proactively achieve the sales numbers to deliver the plan
  • Create a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard
  • Keeps teams up to date on stores, cluster and business performance and appropriately challenge what store teams can do to help

Job Requirements:

  • Store Manager, Assistant Manager or Supervisor with at least 6 months supervisory experience
  • Is proactive rather than reactive.
  • Ability to motivate teams, build strong relationships and communicate well at all levels of seniority
  • Is flexible in approach to support the wider cluster/area as required
  • Lead by example on the shop floor, have a hands-on approach and set high standards for your team
  • Experience of supporting employee training and development
  • Able to adopt an engage rather than tell approach
  • Working knowledge of KPI’s such as ATV and TPC

Job Details:

Company: WHSmith

Vacancy Type: Full Time

Job Location: Coventry, England, UK

Application Deadline: N/A

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