Wawa Careers in Chester – Team Supervisor

Job Description:

The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Job Responsibilities:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
• Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.
• Administer check-in of external and internal vendors according to corporate procedures.
• Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
• Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.
• Provide direction, motivation, and coaching for associates during the shift.
• Recognize associates and celebrate accomplishments.
• Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.
• Prepare and maintain stock levels for all appropriate food service items by day part.
• Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.

Job Requirements:

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Leadership experience in a fast-paced retail, food service, or fuel environment preferred
• Experienced in all areas of store operations, including foodservice
• Detail oriented and excellent organizational skills
• Ability to defuse issues using de-escalation and problem solving techniques
• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Experience training, sales building, management of expenses, and food service menu planning
• Experience effectively implementing change and demonstrated results in execution
• Ability to direct others and prioritize tasks
• Experience leading, developing and selecting teams preferred
• Must have reliable transportation
• Must be at least 18 years old to be considered for this role
• Proven self-starter with demonstrated ability to make decisions
• Excellent relationship building and leadership skills
• Excellent customer service skills
• Ability to work with little or no supervision

Job Details:

Company: Wawa

Vacancy Type:  Full Time

Job Location: Chester, PA, US

Application Deadline: N/A

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