Flight Attendant Jobs in Boston (JetBlue) – Associate Analyst IT Support CTS

Website JetBlue

Job Description:

The Associate IT CTS Support Analyst provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.

Job Responsibilities:

  • Collaborates with all Information Technology (IT) disciplines
  • Coordinates response for major incidents and outages
  • Works to achieve first-touch resolution with all issues
  • Maintains and supports user access
  • Maintains documentation of requests per JetBlue standards
  • Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
  • Maintains and updates knowledge base documentation with most relevant information
  • Other duties as assigned
  • Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
  • Facilitates software package rollouts and maintenance
  • Monitors and supports systems
  • Provides support for all JetBlue hardware/applications including telephony and mobile devices

Job Requirements:

  • Two (2) years’ experience in IT hardware and application support
  • Knowledge of Exchange and Office Suite
  • Knowledge of LAN environment using TCP/IP, DHCP, DNS
  • Pass a ten (10) year background check and pre-employment drug test
  • One (1) year experience in a call center environment
  • Bachelor’s Degree
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Experience using desktop deployment packages
  • High School Diploma or General Education Development (GED) Diploma
  • Certifications (Microsoft, Networking, programming languages)
  • Experience supporting latest operating systems, or successful completion of IT for Everyone certification via Coursera
  • Legally eligible to work in the country in which the position is located
  • Experience implementing and supporting applications
  • Knowledge of Microsoft desktop and server products
  • Available for overnight travel Up to 50%
  • Knowledge of telephony, messaging and infrastructure (VOIP and POTS)

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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