Job Description: This position will be responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), Dedicated Internet Access (DIA), Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers. Job Responsibilities: Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes. Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. Troubleshoot post activation issues. Leverages knowledge to provide support to peers and provides new hire training. Complete activations for external customers with little oversight Excel at processing orders according to Service Level Agreements (SLAs), M&P's, On-Time Performance objectives and quality standards. Design and build customer configurations Organize and complete special projects assigned by Leadership. Complete designated amount of work in a specified timeframe with a high degree of quality. Provide top level escalation support for Leadership Excel at managing the assigned queue (May be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives. Navigate the Cisco Dashboard to onboard and configure products. Utilize Versa Networks SDWAN Director to activate customers appliances. Maintains and supports the network infrastructure. Maintain a commitment to safe practices and holds others equally accountable. Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated. Utilize flexible scheduling to work outside of normal business hours in support of customer requests. Partner with the applicable departments to trouble shoot activations for customers such as Customer Care Manager’s, Account teams and Field Ops Update all systems and databases with careful attention to detail. Job Requirements: Intermediate experience with Network Hardware including Routers, Switches, Wireless Access Points May require technical certification. Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, DWDM and Classless Inter-domain Routing (CIDR) Bachelor's Degree or equivalent experience in Operations, Technology or related field 7+ years related experience in specific area or equivalent. Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box). Intermediate knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco Excellent negotiating and persuasive skills to lead teams through change. Certifications on related telecom or networking field. (3 certifications preferred – Cisco Certified Network Associate, Cisco Certified Network Professional, and/or MEF. Juniper or Alcatel) Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper Intermediate experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX Intermediate experience working with Internet and Private Network Solutions Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies Intermediate experience configuring Customer Provided Equipment (CPE) Routers and Switches Assoc degree or equivalent education Understanding and ability to interpret Circuit Designs Intermediate experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM Job Details: Company: Apex Systems Vacancy Type: Full Time Job Location: Tulsa, OK, US Application Deadline: N/A Apply Here jobstrivia.net
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