Job Description: Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Job Responsibilities: Configuration and maintenance of customer journeys across all our contact channels Provide 2ND Line support for the contact centre estate Ensure real time monitoring and reporting is maintained for all changes Creating and maintaining change documentation and process guides Work with stakeholders to help define estimates and schedules for changes to be taken through the environments A technical understanding of customer journey workflows to provide the best customer experience Adaptable to change and the ability to promote new ideas Experienced in working in a dynamic, fast paced team which involves multiple work-streams Strong analytical skills, applicable to complex contact solutions The ability to communicate and influence at all levels Job Details: Company: Sky Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here jobstrivia.net/
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