Job Description: Contribute towards development, implementation and maintenance of business processes related to Commercial e-commerce systems and manage interfaces to other e-commerce tools like content management system and e-mail marketing tool. Co-ordinate with all necessary departments including Mercator and Corporate Communications to implement, manage, and continually improve E-Commerce distribution mechanics. Maintain and support e-commerce links to other web sites and portals, which will support e-commerce plans of the airline, and distribute products and services. The objective is to promote direct sales strategy of Emirates in order to achieve distribution cost savings and generate incremental revenue. Job Responsibilities: Improve customer service features, in some cases using the company online presence as an instant means of accessing human assistance. Track customer preferences, behaviour and feedback to constantly improve business plans to achieve targeted online sales. Operational focus - Gather and analyse business and technology requirements to create development specifications for the roll-out of online booking via www.emirates.com, local/regional web-sites, Corporate Extranets and Travel Agent B2B websites in conjunction with Corporate Communication. Assist in gathering information from all Commercial departments about e-commerce development needs, objectives, functions, features and input and output requirements. Analyses, defines and documents requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks and controls and outputs. Provides analytical assistance in identifying, evaluating business processes for systems development. Writes and maintains functional specifications for new e-commerce applications involving all Emirates products and services like air, hotel and car. Co-ordinate and follow-up with internal or external suppliers to facilitate online transaction environment in local language where required for regional storefronts. Organise the business process integration requirements of EK Commercial Internet Booking Engine with www.skywards.com, to provide our most valued customers an opportunity for a large number of value-added services, such as online redemption, miles plus cash payment, etc. Develop in co-ordination with other business units the business process integration requirements for Emirates Holidays, Content Management System, E-mail marketing and other in-house service providers. Manage management reporting on Internet sales and resolve business process issues in customer feedback. Responsible for the quality assurance in the creation of plans to test business and functional processes during systems development, enhancement and testing. Emirates is investing more than 5 million Dirhams in a new booking engine from an external supplier which will be customised to Emirates requirements. A very detailed and quality user test will be required to ensure that Emirates achieves the benefits from this business tool. The engine will be continuously enhanced to add new facilities and features. Co-ordinate and respond to requests for changes from original specifications. Regularly research developments on competitor sites, identify valuable features and analyse new possibilities in order to enhance the booking engine to match market needs. Also carry out regular pricing comparisons between benchmarked world-wide web-sites and emirates web-sites in order to highlight areas where Emirates does not have competitive fares. Job Requirements: Commercial/Sales.Research/Analysis : 5+ Years Degree or Honours (12+3 or equivalent) : Experience in an airline, with knowledge of business and commercial processes relating to airline reservation and fares/pricing. Extensive knowledge of MARS is highly desireable. Knowledge/skills: Knowledge of distribution practices and regulatory environments as they pertain to the Internet is essential. Familiarity with best practices in web implementation is a must. Experience in developing web sites, including a background using and managing advanced interactive technologies will be an advantage. Job Details: Company: dnata Vacancy Type: Full Time Job Location: Dubai, United Arab Emirates Application Deadline: N/A Apply Here jobstrivia.net
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